Insurance Claims Process - Flood & Typhoon

Contact your agent, broker or insurance company representative for assistance. It is advisable that the insurer be notified immediately of the damage/s to the insured property.

Document the circumstances and damages through photos or videos.

Prepare the needed documentary requirements in relation to your claim

Residential or Commercial Property damaged by
Typhoon or Flood

houses submerged in high flood water because of the typhoon.jpg

Insured Home or Commercial Property - steps in filing a typhoon or flood claim

Did the recent typhoon significantly damage your home or building?

Check your insurance policy if it:
- is in-force - look for the effective and expiry dates
- includes Typhoon and Flood coverage

Take photos and videos
- Photos of building damage and flood line
- Capture all sides of the building, adjacent structures and boundary lines
- Include photos of damaged contents
- You may also take videos to substantiate the claim
- If possible, add specific labels and provide brief description with the exact location of the damage

Prepare the documentary requirements
- Proof of ownership (e.g. title, TCT)
- If flood caused damages to the contents (e.g. furniture, appliances of your property), make a list of damaged items. If possible, note its estimated value and year acquired
- Keep official receipts for repairs, etc.
- Requirements per insurer may vary. Seek assistance from your agent or broker for proper advise on the needed requirements.

Have your property inspected
- Once reported to the insurer, a visit from the assigned adjuster will be scheduled.
- Segregate all damaged items (contents) in a secured area for possible verification;
- Best that the property be inspected immediately, or at least properly documented, before cleaning or repair.

Deductible of Property Insurance for Typhoon & Flood

Deductible, is the part of the insured's participation in the claim.

For Typhoon, Flood and other Acts of Nature claim, the deductible is 2% of affected item. This is standard for insurance policies written in the Philippines with typhoon, flood & earthquake coverage.

If the loss is beyond the deductible, it is worth filing an insurance claim. On the other hand, if the amount of damage is negligible and may fall within the deductible, there is no point in filing a claim because the policy will not pay out.

How to File a Car Insurance Claim damaged by Flood

If your car is flooded, please be advised of these precautionary measures for your own safety and to avoid further damage:

disconnect car battery from the terminal if your car is flooded

Disconnect the battery terminal

Never switch on the engine

Did the recent typhoon significantly damage your vehicle?

Insured Private Car - steps in filing an acts of nature (AON) claim in the Philippines

Check your insurance policy if it:
- is in-force - look for the effective and expiry dates
- includes “Acts of Nature” coverage

Take photos of the vehicle
- Photos showing the damages, if possible, include photos while vehicle is submerged.
- Photos showing the plate number.

Gather the claim requirements and submit to insurance company
- Including the Photos, you need to submit the following:
- Filled-out Claim Form or Notarized Affidavit
- Vehicle’s ORCR
- Driver’s license (if vehicle was being driven while flooded)
- Filled-out questionnaire (if the insurer requires this)
- Repair estimate from casa or accredited repair shop - this can be “to-follow” but best to submit as soon as possible to speed-up the processing if your claim.

Go through the motor car claims process
- Your vehicle will require inspection by a representative by the insurance company or an adjuster, to determine the extent of the damages
- Best NOT to repair the vehicle until there is an approval or repair authority
- Repair of your vehicle will depend on speed of claim approval, availability of parts and capacity of repair shop.

Deductible of car insurance policies

Own damage claims, whether acts of nature-related or not, requires a deductible, which is part of the insured's participation during claims. Claimants must pay this "participation" before the insurance policy pays out.

Car insurance policies in the Philippines have varied deductible rates. Check the insurance policy schedule as the deductible is indicated there.

ALWAYS REMEMBER - Insureds must still take reasonable care of their properties

Even if you have insurance coverage, you still must make efforts in preventing damages. If you live in a flood-prone area, you should exert efforts in parking your vehicle at a safer place - ideally a safe, higher ground where there is no flood.

Many car owners are grateful for gasoline stations accommodating cars to be parked safely in their premises during Typhoon. This is a gas station in Marikina along Marcos Highway.